Exchange/Return
Policy

We always strive for an advanced level of satisfaction with our
customers and to achieve their anticipations. Accordingly, if you are not
satisfied with your order for any reason; you can return it within 7 days from
the date of delivery with the following conditions:

  • The product
    should be in its original condition and packing.
  • The product
    must be unused and labels have not been removed
  • A fee of 23 SAR will be deducted
    based on your request to return/exchange the item in a good condition.
  • In case the
    returned item is received in a damaged or unsellable condition the item
    will be returned back to the customer.
  • Tamara /
    Tabby service fee will be deducted for canceled or returned orders by
    customer for Tamara / Tabby confirmed purchase

You can
return it within 7 days from the date of delivery. You will not have the right
to return any products that do not meet the health and hygiene conditions.
Returns found to be in such a situation will not be accepted.

What is
your refund process?

  • After
    receiving your return package and being examined by the concerned
    department to confirm the condition of the product is sellable and unused,
    then the refund process will be initiated.
  • You will be
    refunded through the payment channel you’ve used. Depending on your bank
    refund policy, it may take up to 14 working days to be received in your
    bank account.
  • The
    refund of cash on delivery orders    , the amount will be credited into your wallet
    at your Beity.sa account.

To
cancel order:

·  After completing your purchase, you can cancel your order by
contacting our customer services via our WhatsApp support line or send an
e-mail to 

·  We cannot cancel your order after it has been shipped.

·   If you cancel your order before shipping, the full paid amount
including the shipping fee will be refunded.

·  In case the item you received was damaged or different than what
you ordered, please inform us immediately via email at or through the
mentioned WhatsApp on the Beity.sa platform on the same day of the order
delivery so that we can assist you with the return process.

Shipping
& Delivery:

·  Within KSA, we are able to deliver to almost all areas within 2
to 7 days through Aramex Company and other delivery service providers. If we
are unable to deliver to your location, our Customer Service team will contact
you to find a solution.

·  We are sure that you cannot wait to receive your order. To track
your order, simply open the link provided in the shipment confirmation email
that has been sent to you.

Delivery
Fees:

·  Shipping fees will be 23 SAR

·  If your order value is 200 SAR or above, your delivery will be
FREE!

·  A fee of 23 SAR will be deducted based on your request to return/exchange
good condition items.

Cash on
Delivery:

·  COD service is available and fees of 17 SAR will be added to the total order value.

Our customer
service center is available to answer any of your queries. If you have any
queries about the delivery of your order, please email  or through the mentioned
WhatsApp on the Beity.sa platform.